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F.A.Q.

HOW DO I PLACE MY ORDER?

Making a purchase couldn't be easier. Browse through the Product Menu on the left of the screen. Click on the item/s that you are interested in from the list of products. Use the drop-down Menu where applicable to select the size/style you would like. Add to your 'Shopping Basket' by clicking on either the 'BUY' or 'ADD TO BASKET' buttons located beside each product.

You can then either click on the 'Continue Shopping', or proceed to 'Checkout'. You may view your Shopping Basket at any time by clicking on the 'View Basket' link situated at the top right of the screen. It lists your current Shopping Basket contents and the total cost exclusive of shipping where applicable.

To remove products, simply change the quantity of your item to and click on the 'Update Basket' button to update. Once you reach 'Checkout' you will be asked for a few details that we need in order to satisfy your order. You will be advised of your final total inclusive of shipping. You will not be charged for any items you place in your Basket until you have fully completed 'Checkout'.

* When completing 'Checkout' you will be given the option of registering with our web site (enabling you to keep track of your orders via our secure Members Area) but you're more than welcome to use our web site whether you register or not. *

WHICH PAYMENT METHODS DO YOU ACCEPT?

As we're based in the UK our currency is Pound Sterling, and we accept payment via Credit/Debit Card via secure SSL server, as well as NoChex, PayPal, ('Confirmed' accounts only) Bank Transfer and cheque.

WHAT ARE YOUR SHIPPING PRICES?

We ship worldwide at the following low-cost *flat shipping standard mail rates.dependant on order value:

United Kingdom - from as little as 50p per order, or *FREE with orders over 29.99

Europe - from as little as 1.00 per order, or *FREE with orders over 49.99

United States/Canada - from as little as $2.00 per order, or *FREE with orders over 99.99

Australia/Rest Of World - from as little as $2.00 per order

*Excluding footwear as it is despatched directly from our supplier via courier, not ourselves.*

HOW WILL MY ORDER BE SHIPPED?

To keep shipping costs to a minimum, United Kingdom orders are dispatched via standard Royal Mail, and international orders via Airmail. ** Please note that we are unable to deliver to P.O. Boxes, business addresses or 'Unconfirmed' PayPal addresses. **

*If you require 'Express Shipping' with tracking at additional cost please contact us and we will obtain a postal quote for you.

If your order has not arrived within 2 weeks of posting (due to customs procedures we are advised by the international postal services to allow up to 4 weeks for overseas deliveries) please let us know and we'll be happy to initiate a postal investigation and arrange a free replacement or compensation straight away. :)

WHEN WILL MY ORDER BE SHIPPED?

Most orders are dispatched promptly within 7-14 working days of payment clearance - maximum 28 working days for custom/imported orders. We will of course contact you to advise of any delays outwith our stated timescales and you may cancel your order at any time if you would rather not wait. If you require your order for a specific date, please contact us before placing your order to enquire if this will be possible. 'Express Delivery' is available at extra cost.

Please note: All postage costs incurred in the repost of your order due to non collection at your Royal Mail delivery office or incorrectly supplied postal addresses will be payable by you, regardless of whether your order was originally dispatched free of charge.

HOW CAN I CHECK THE STATUS OF MY ORDER?

You may check the status of your order at any time by logging into your account, or by emailing us at:

ORDERENQUIRIES@PYRETTASLAIR.COM

We respond to ALL emails within 24-48 hours of receipt Monday to Friday, but our emails have on occasion fell victim to the over-zealous spam filters of various free email providers like Hotmail/Yahoo/Google etc, grr! Therefore if your email hasn't been responded to within this timescale please contact us at our Facebook page by clicking below:

OUR FACEBOOK GROUP

Thank you. :) Failing that, we're also contactable via snail mail at:

Pyretta's Lair

57/12 South Bridge

EH1 1DD

United Kingdom

HOW DO I CANCEL MY ORDER?

Should you wish to cancel your order, please write to or e-mail us (stating the Order Number of the item you wish to cancel and your full name and address) at:

ORDERCANCELLATION@PYRETTASLAIR.COM

Our address:

Pyretta's Lair

57/12 South Bridge

EH1 1DD

United Kingdom

If you decide to cancel your order after it has been dispatched you're equally welcome to cancel it within 7 days of receipt and return to us in exchange for store credit or refund. Please see our 'Returns Policy' below for further details.

*Exceptions apply - please see our 'Returns Policy' for further details.

If payment for your order was made via store credit we will re-credit your account with the refund amount. If part cancelling an order paid for via both store credit and credit/debit card, your initial form of payment will be refunded first.

DO YOU OFFER A CUSTOM SERVICE?

We offer a 'Made to Measure' service for many of our products. If there are no details on the product page, please contact us with your requirements at:

SALES@PYRETTASLAIR.COM

WHICH CLOTHING SIZES DO YOU OFFER?

Our Ladies clothing sizes range from UK 6/US 4/Euro 34 to UK 26/US 24/Euro 54.

Men's clothing sizes range from size 'Small' - 'XXX Large'.

Children's clothing sizes range from Newborn - Teens.

(The exact dimensions of each product are detailed in each individual product description.)

WHAT IS YOUR RETURNS POLICY?

Your order (excluding *cosmetics/jewellery (earrings and pierced pieces) and custom items) can be cancelled within 7 days of receipt and returned to us for exchange or refund . Items must be returned at cost to yourself unworn and in a saleable condition to qualify. Please do not remove manufacturers' tags.

You MUST inform us prior to returning by either e-mail or post.

* Please note that all exchanged goods will carry an additional shipping charge, regardless of whether your order was dispatched free of charge. For heavier items this may be higher than our standard flat-rate shipping costs.

Please write to or e-mail us (stating the Order Number of the item you wish to return, your full name and address and reason for returning) prior to returning at:

RETURNS@PYRETTASLAIR.COM

Our address for returning is:

Pyretta's Lair

57/12 South Bridge

EH1 1DD

United Kingdom

Items must reach us in the same condition that they left us to qualify. Any returns received out with this timescale, do not adhere to our above terms and/or in an unsaleable condition will be returned to you. All goods returned to us from outside the UK must have "RETURNED GOODS ORIGINALLY FROM THE UK" marked clearly on the package.

Please note: For your own peace of mind we recommend returning unwanted items via a traceable Royal Mail postal service. At the very least, please ensure you obtain a FREE 'Certificate of Postage' from the Post Office when sending.

Refunds for unwanted items are processed within 14 working days of receipt.

If payment for your order was made via store credit we will re-credit your account with the refund amount. If part cancelling an order paid for via both store credit and credit/debit card, your initial form of payment will be refunded first.

Please note: In compliance with our payment processors' conditions of use, refunds for credit/debit card payments processed after a period of 31 days of receipt will be made via PayPal electronic payment.

WHAT IS YOUR COOKIES/PRIVACY POLICY?

When you subscribe to our Mailing Lists and participate in our Competitions you can be assured that the information you provide us with will not be passed onto third parties.

You can unsubscribe from our Mailing Lists at any time. We keep your e-mail address private and will only use it to send you information on our web site.

Cookies are used in our shop to keep track of the contents of your Shopping Cart and/or Wish List if you have one only.

Pyretta's Lair contains links to other web sites. We are not responsible for the privacy practices, cookies or contents of such websites.
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